FAQ

Yes, we work with all major insurance companies. We handle the claims process directly, communicating with your insurer to ensure your repairs are covered and completed to the highest standards. You have the legal right to choose your own repair shop, regardless of what your insurance company may suggest.

This depends on your insurance policy and the circumstances of the accident. Generally, if you're not at fault, your rates shouldn't increase. We recommend discussing this directly with your insurance agent for specifics about your policy.

While some insurance companies may suggest getting multiple estimates, you are not legally required to do so. We provide detailed, transparent estimates and work directly with your insurance company to ensure all necessary repairs are properly covered.

Repair times vary depending on the extent of damage. Minor repairs might take 2-3 days, while major collision repairs can take 1-2 weeks or more. We'll give you an accurate timeline after assessing your vehicle and keep you updated throughout the process.

We offer both OEM (Original Equipment Manufacturer) and quality aftermarket parts. We'll discuss your options and preferences, as well as what your insurance covers. Our goal is always to restore your vehicle to its pre-accident condition.

Yes, we stand behind our work with a comprehensive warranty on all repairs. We're committed to your complete satisfaction and will address any concerns that arise after your vehicle is returned to you.

Our night drop-off is simple and convenient. Just fill out a drop-off form (available at our office or on our website), place your keys in our secure drop box along with the form, and we'll contact you first thing the next business day. Your vehicle is safely stored in our secure lot overnight.

Yes! We offer complimentary shuttle service to help you get where you need to go while your vehicle is being repaired. We also work with rental car companies and can help coordinate a rental, especially if it's covered by your insurance policy.

Absolutely. We use computerized color matching technology to ensure an exact match to your vehicle's original paint. Our eco-friendly water-based paints provide a beautiful, durable finish that's virtually indistinguishable from the factory paint.

Getting an estimate is easy! You can bring your vehicle to our shop during business hours, or contact us to schedule an appointment. For minor damage, we may be able to provide a preliminary estimate based on photos you send us.

We accept cash, personal checks, and all major credit cards. If you're going through insurance, we'll work directly with your insurance company on payment for covered repairs. Your out-of-pocket costs are typically limited to your deductible.

Sometimes hidden damage is discovered once repairs begin. If this happens, we'll document the additional damage, contact your insurance company for approval of the additional repairs, and keep you informed every step of the way. We never proceed with additional work without your knowledge.